Refund / Exchange Policy

Refund Policy

1. Eligibility for Refund:

   • Refunds are applicable only if the product received is damaged or defective.

   • The refund request must be initiated within 24 hours of receiving the product.

2. Mandatory Proof Requirement:

   • A timestamped video proof clearly showcasing the unboxing of the product, along with the visible damage or defect, is required.

   • The video should also display the original packaging for verification purposes.

3. How to Request a Refund:

   • Send an email to [contact.anaghya@gmail.com] or contact us through [+91 9501632510].

   • Attach the timestamped video proof along with your order details (order ID, name, and contact information).

4. Processing Time:

   • Once the video proof is reviewed and approved by our quality assurance team, the refund will be processed within 7 business days.

5. Important Notes:

   • Refund requests beyond the 24-hour window will not be entertained.

   • Refunds are applicable only to the original payment method used.

   • Products damaged due to mishandling after delivery will not qualify for a refund.

 

Exchange Policy

1. Eligibility for Exchange:

   • Exchanges are allowed in the following cases:

     • Damaged product received.

     • Incorrect product sent.

   • The exchange request must be initiated within 24 hours of receiving the product.

2. Exchange Process:

   • Send an email to [contact.anaghya@gmail.com] or contact us at [+91 9501632510] with your order details and a timestamped video proof highlighting the issue.

   • Once the request is approved, you will need to ship the product back to us.

   • The exchange will be processed only after the product is received and inspected by our team.

3. Exchange Cost:

   • A flat fee of ₹200 will be charged to cover the to-and-fro shipping costs, which must be borne by the customer.

4. Processing Time:

   • After the returned product is verified, the replacement will be dispatched within 7 business days.

5. Important Notes:

   • Exchanges are subject to product availability.

   • Products damaged due to mishandling after delivery will not qualify for an exchange.

 

For any assistance, feel free to reach out to our support team at [+91 9501632510].

Thank you for trusting Anaghyyaa for your jewellery needs!